About Liquid Web

A Leader In Managed Hosting since 1997

Our Heroic Support technicians are located on-site at each of our data centers.
Liquid Web Official Blog

KB Weekly Wrap Up 7-25-14
Filed under: How To,Knowledge Base  July 25, 2014

Have you checked out our Knowledge Base this week? If you’re looking for technical articles or helpful how-to’s relating to the web hosting industry, that’s the place to go. In case you missed any of this week’s posts, you can check them out here in our weekly wrap up:
Knowledge Base Weekly Wrap Up 7-25-14

Don’t see what you need to know? Check out the rest of our articles on the Knowledge Base, or contact our Heroic Support® team and we’ll help.

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KB Weekly Wrap Up
Filed under: How To,Knowledge Base  July 21, 2014

Do you monitor our Knowledge Base? It’s a great place to check for technical articles and helpful how-to’s relating to the web hosting industry. In case you missed any of last week’s posts, you can check them out here in our weekly wrap up:

Our Knowledge Base is chock full of articles like these – and more! – to help you with any questions you might have. Don’t see what you need to know? Contact our Heroic Support® team and we’ll help.




Happy Heroes Mean Happy Customers
Filed under: Heroic Support,Liquid Web Culture,News  July 18, 2014

In order to provide our famous Heroic Support® to customers, we make sure to give our employees a little Heroic love as well, something that is especially important as we continue our current hiring trend of about ten new employees a month. We shared the Heroic love last week at the Common Ground Music Festival, a week-long music festival featuring national artists on three different stages in a downtown Lansing, Michigan park. It’s events like Common Ground that make working for Liquid Web such a fun and unique experience. Not only did employees enjoy free tickets, but they also had access to VIP seating right next to the stage on our Cloud Platform.

Liquid Web Heroes at Common Ground

Your Liquid Web Heroes found themselves surrounded by friends, coworkers, and even a few local customers each night of the festival. Some guests were even able to go backstage to meet with artists such as Big Sean, Brand New, 311, the Violent Femmes, Earth Wind & Fire, and country music star David Nail. With refreshments to taste, couches for lounging, and a wide variety of music, our VIP Cloud Platform (named for our Storm® Platform cloud products) never lacked for company.

Stage view from the Liquid Web Cloud Platform at Common GroundLiquid Web Hero Pose with Big Sean at Common Ground
Liquid Web Heroes Meeting David Nail at Common GroundLiquid Web Heroes enjoying Common Ground from our Cloud Platform

Company events like the Common Ground Music Festival are just a small part of the perks we offer to our employees, but they are a big part of how we ensure Heroic Support® to our customers every day. We know that the key to happy, satisfied customers is maintaining a great group of happy, satisfied support technicians. Keeping our Heroic Promise to our customers is the most important thing we do every day, so we make sure provide our hard working Heroes opportunities to let loose and have a great time. We are currently hiring, so if you think you’d like to work for an office that values their employees and shows it with amazing perks, let us know!

Liquid Web Heroes Watching Common Ground from our Cloud PlatformView from the Liquid Web Cloud Platform at Common Ground




Vote for the Best 4th of July Hero!
Filed under: Contests  July 3, 2014

Happy 4th of July! To celebrate, we asked our employees to decorate the Liquid Web Hero with a patriotic theme. Your Heroic Support technicians have a creative side and aren’t afraid to show it!

Now we need your help to find the BEST decorated Liquid Web Hero! Take a look at the photos below and cast your vote for your favorite! Voting will remain open through until Monday, July 7th.

You can cast your vote via ANY of the below methods.

  • Comment on this post below with the name of the artist behind your favorite hero. Find the names by clicking on the photos below.
  • Facebook (Like your favorite photo)
  • Twitter (Retweet your favorite photo)
  • Google+ (Plus 1 your favorite photo)
  • Tumblr (Reblog your favorite photo)
  • Pinterest (Repin your favorite photo)

Kathy - Uncle Sam HeroAlison - 'Merica Hero
Kari - Captain America HeroNic - Baseball Hero
Matthew - Wrestler HeroScott - Fireworks HeroValerie - Captain America Hero
Josh - USA Soccer HeroTony - Rex Hero

Jeni - Baseball, Apple Pie and a Hero Hot Dog




Supporting Random Logic Games As They Rocket Up The iTunes Charts
Filed under: Customer Features,News  June 23, 2014

After only a year and a half in business as a mobile and social game company, Random Logic Games, suddenly saw one of their games quickly rise up the ranks in the iTunes App & Google Play stores. In January of this year, their Guess the 90’s game exploded in popularity, triggering a much-needed expansion of their hosting environment. Since then, their new and expanded environment has been able to sustain other games in their product line growing in popularity, including their Guess the Emoji game, which is now listed in the top five free games in the iTunes App and Google Play store.
Random Logic Games
President of Random Logic Games Andrew Stone said Liquid Web was recommended to him back in 2012 by a friend who remarked on our reliable hosting and Heroic Support. At the start, Stone said, his company required a basic setup for hosting, which consisted of a single dedicated server. However, after the Guess the 90’s game rocketed up the charts and their server’s concurrent users increased 60 times over from 50 per day to 3,000 per day, he was in need of a more powerful solution.

“It was an insane increase,” Stone said. “We were scrambling to handle the traffic. At the time we knew very little about servers and relied on the Liquid Web team to help us out.”

After studying the setup that was supporting Random Logic Games, our technicians recommended a more powerful environment with the following features:

The OCFS2 volume provided Random Logic Games with managed file replication, allowing their files to update across multiple nodes automatically. In addition, the load balancer directed the flow of their now very high traffic volumes. Since implementing the new setup, our team has worked closely with Random Logic Games over the last few months to refine and optimize the settings to ensure everything is running at peak performance.

“At this point our setup can handle the traffic we’re seeing,” Stone said. “Liquid Web’s support has been excellent. There is always someone to answer the phone and emails. We’re looking forward to continued growth.”

With all the hard work that the team at Random Logic Games puts into their trivia and word games, we’re proud of their recent success and are happy we were able to help them scale up their hosting environment to support their new needs. With the support of our OCFS2 cluster, load balancer and the hard work of our Heroic Support team, we’re confident that Random Logic Games can continue growing – and we’ll be here to support them every step of the way.




Private Cloud in 60 Seconds
Filed under: In 60 Seconds,Products  June 20, 2014

“Cloud hosting” is a term that has been used so often in the news that its original meaning has become lost amidst all the clutter. In this edition of “60 Seconds with Liquid Web,” J. Mays clears up the clutter with a simple definition, and describes the many benefits of one particular type of cloud hosting, the “Private Cloud.”

Video Transcription:

Before we get to private cloud, lets first take a quick look at general “cloud hosting”.

Cloud hosting enables you to: create servers quickly, resize them as you need, clone and scale-out identical copies, and then move those servers around!

Convenient, right? Well, keep in mind that in a general cloud environment, you’re not alone. You’re hosted on hardware with other cloud servers. Those other cloud servers can sometimes be a bit toooo noisy … and no one needs noisy neighbors!

Avoid the neighbor issues by moving to the private cloud, where you’ll have the entire physical server to yourself, plus all of those useful cloud features.

With a private cloud you’ll be able divide the server up as you see fit… with granular control of server resources such as: CPU Cores, RAM, and Disk Space.

Of course this is great for developers, businesses, and definitely resellers. Avoid Noisy Neighbors, and Choose Your Resources, and Design Your Own Private Cloud.

For more information visit our private cloud page at liquidweb.com/privatecloud. My name is J., thanks for watching, and that’s private cloud in 60 seconds.

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If you have any ideas for our “60 Seconds with Liquid Web” series, let us know in the comments below!




Top-Level Domains 101: What They Are & Why You Should Care
Filed under: Industry Insights,Products  May 29, 2014

ICANN gTLD Logo
When the Internet Corporation for Assigned Names and Numbers (ICANN) approved the creation of new generic top-level domains (TLDs), there was plenty of buzz surrounding the news. It opened up a whole new world of domain name personalization for brands and organizations, allowing them to claim new TLDs such as “.sports,” “.music,” or more recently “.ninja.” Your domain is the most identifiable and irreplaceable part of your web presence. With the possibility of over a thousand new TLDs on the market, it might benefit you to take a closer look at the potential new opportunities in domain registration with Liquid Web.

There are a few types of TLDs, including specific country codes and the generic TLDs with which we’re all familiar. Generic TLDs have until recently been limited to a few select options, including “.com,” “.net,” “.gov,” and “.org.” ICANN’s announcement opens the doors to thousands more generic TLDs that range from “.sports” all the way to business-specific options like “.liquidweb.” New TLDs are limited by the big price tag and the extensive guidebook needed for application. However, once a new TLD is approved and up for sale, those willing to pay the yearly fee can utilize the TLD for their company’s domain.

If you’re uncertain about how additional generic TLDs might benefit your business, we’d be happy to help you determine what options are available and how you might utilize them. While the new generic TLDs tend to be more expensive than the traditional “.com,” the potential benefits for brand strengthening and market capture can outweigh the cost.

  • Brand Strength – Owning your brand’s URL on multiple TLDs across the Internet can strengthen your brand and increase name recognition in multiple markets. In addition, you can prevent competitors from purchasing your business’ URL in combination with a new generic TLD.
  • Controlling Your Vertical – If your business markets products or services in one particular vertical, for example sporting goods or music, you can capture more of that market by purchasing your domain name with the “.sports” or “.music” TLD.

While there are a number of benefits to utilizing the many new generic TLDs, they are still relatively new in the market. We’ve yet to see how fast and how widely many of the new TLDs will catch on. If you’ve determined that your business will benefit from purchasing a domain with with a new generic TLD, our Heroic Support® team is standing by 24/7/365 and can help you check the availability, quote out, and register your desired domain.




Heartbleed Retrospective By The Numbers
Filed under: Heroic Support,Industry Insights,News  May 27, 2014

Heartbleed Vulnerability
When news about the Heartbleed vulnerability broke a few weeks ago, the online community panicked. At Liquid Web, however, we quickly assessed the threat, updated our customers and began a comprehensive effort to patch affected servers. Through our actions customers are safe from Heartbleed now, but the online community is still feeling the effects of the scare. Our team has taken a close look at our response to the Heartbleed vulnerability and what we’ve learned is something we always knew: our customers love how fast, proactive and transparent we were in our communications and actions. Our 99.4% customer satisfaction rating for our Heartbleed response is proof of that.

Heartbleed, if you recall, is a vulnerability in OpenSSL, the encryption software used by most Linux systems. It caused so much uproar because of its severity; this vulnerability allowed potential attackers to access the memory of a server from a remote system, providing them with any sensitive data stored on that memory, such as passwords. In addition, the attack leaves no trace that information had been stolen, allowing attackers to access a system multiple times and potentially steal a variety of data.

Heartbleed Response Statistics at Liquid Web

  • Over 10,000 Servers Rebooted
  • Over 11,600 Customers Reached
  • 99.4% Customer Satisfaction Rating

Once we learned about the vulnerability at Liquid Web, our teams sprang into action. As one of the first web hosting companies to inform our customers of the vulnerability, we were able to proactively begin updating and rebooting servers immediately. Within a matter of hours our team of experts had shared an instructional Heartbleed Knowledge Base with the public that featured information on how to update and patch their server, reached out to over 11,600 affected customers and begun a process of updating and rebooting over 10,000 servers.

When communicating with customers, clarity and transparency were among our top priorities. We ensured that every affected customer knew what Heartbleed was, how they were affected and what we were doing to help. It’s apparent that our efforts were appreciated, given the 99.4% customer satisfaction rating we received through feedback on our HelpDesk tickets.

While everyone hopes that we’ll never see a vulnerability of this scale in the future, we’re glad our customers know they can rely on us to keep their information safe and secure. Our Heroic Support® team works tirelessly around the clock for our customers, standing at the ready for any issue day or night. We thank our customers for their patience and willingness to work with us as we succeeded in protecting their sensitive data.




Pairing a Powerful Reseller Plugin with the Private Cloud
Filed under: Customer Features,New Technology,News  April 29, 2014

WHMCS Plugin for Storm Private Cloud
If you’re a web hosting reseller and you haven’t taken advantage of our latest product release that marries the easy-to-use WHMCS plugin with our feature-laden Storm Private Cloud, then you may be missing out. Our WHMCS plugin allows resellers to integrate their accounts with our Storm Platform API and provides them with the capability to easily resell our Storm on Demand, Liquid Web VPS, SSD VPS, and Bare Metal products. Since its release, we’ve received an abundance of positive feedback from our customers that were already enjoying the many benefits of our Reseller program. The addition of the powerful WHMCS plugin to their reselling business not only simplified their operations but also enhanced their customer relations.
Tecknologics
One of the early adopters of the plugin, Tecknologics, has been grateful for the ease of use and the positive feedback they’ve seen from their customers.

“We started using the Storm Private Cloud and Storm Billing WHMCS plugins when they were first released,” said Tecknologics CEO Balaji Sankaranarayanan. “Since then, the happiest moments for us have been when our clients praised their ability to order, monitor, and manage their cloud instance easily, along with other services they avail from us. Your plugins have really taken the stress off our shoulders. Now that we have effortless deployment of server resources, we are able to focus more on sales and support.”

The benefits for Resellers of using the WHMCS plugin alongside our Storm Private Cloud are multitudinous and include the ability to:

  • Automate deployment of Storm Private Cloud instances
  • Customize hosting packages and instance sizes
  • Maximize profit with integrated billing and price control

In addition, as Tecknologics discovered, customers of resellers will have much more autonomy with their hosting accounts. These benefits come with the already present benefit our basic WHMCS plugin, which allows customers of resellers to deploy/restart/restore server, automate cancellation requests, manage domains, automate emails and billing, and integrate merchants to Paypal and other tools.

We work hard at Liquid Web to ensure we are providing our customers with everything they need to be successful. To that end, we’ve ensured that the benefits provided by pairing the WHMCS plugin with our Storm Private Cloud are innumerable. If you are interested in learning more about how these two features can improve your reseller business, feel free to contact us at 800.580.4985 and see how our Heroic Support can help.

Have you taken advantage of the powerful WHMCS plugin? Tell us your story below!




Liquid Web Easter Egg Hunt
Filed under: Contests  April 18, 2014

Win a Liquid Web Cooler!

Who doesn’t love hunting for Easter eggs? Take a stroll through our Google Street View Tour (below) to find our four Easter eggs hidden behind QR Codes. Each Easter egg contains a one-word clue. Once you find all four clues, finish the sentence below for a chance to win a Liquid Web Cooler just in time for spring picnics!

Every participant will win enough Liquid Web Shop points for Liquid Web travel mug, perfect for brisk Spring mornings, as well as being entered in a drawing to win one of five embroidered Liquid Web coolers! Happy Hunting!

How To Play:

  • Take the Liquid Web DC3 Google Street View tour (below) and find our “easter eggs” hidden behind four QR Codes.
  • When you find all four easter eggs, string together the clues and finish the following sentence:

  • Liquid Web: web hosting with a …

  • Finish the above sentence and share it on one of the following social media platforms, tagging Liquid Web and including the hashtag #LiquidWebEaster.
    1. Facebook – Share the full sentence, tag @Liquid Web Inc and include #LiquidWebEaster in the description. Make sure privacy settings for your post are set to “public”!
    2. Twitter – Tweet the full sentence, tag @Liquid Web, and include #LiquidWebEaster in the description.
    3. Google+ – Share the full sentence, tag +Liquid Web Inc, and include #LiquidWebEaster in the description.
  • Don’t forget to include your Liquid Web Shop username, so you can collect your prize! If you do not have a username but wish to participate, please register at Liquidweb.com/Shop.


View Larger Map

Rules:

  • To enter, simply finish and share the above sentence using our four clues on your own Facebook, Twitter, or Google+ accounts. Make sure to include:
    1. A finished version of the above sentence, based on our four clues.
    2. Tag Liquid Web
    3. #LiquidWebEaster
    4. Your own Liquid Web Shop username
  • Entries posted must tag ‘Liquid Web, Inc’ on Facebook, @liquidweb on Twitter, or +Liquid Web Inc on Google+.
  • Entries must include Liquid Web Shop username to be eligible to count as a completed item. If you do not have a username but wish to participate, please register at Liquidweb.com/Shop.
  • Submissions must also include the #LiquidWebEaster hashtag.
  • All participants will win enough points for a Liquid Web Travel Mug.
  • All participants will be entered in a drawing, to take place Monday, April 21st 2014, for the chance a Liquid Web cooler. Five winners will be chosen.
  • Winners will be notified of their winning submission via reply on Facebook, Twitter, or Google+ from Liquid Web.
  • The contest will begin at 1pm (Eastern) on April 18th and last until 8am (Eastern) April 21st, 2014.
  • Liquid Web employees and Employee family members are ineligible to win.



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