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A Leader In Managed Hosting since 1997

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Liquid Web Official Blog

Proactive Response Protects Thousands of LW Customers from Shellshock
Filed under: Heroic Support,Industry Insights,News  September 29, 2014

When the CVE-2014-6271 and CVE-2014-7169 Bash Vulnerabilities (Shellshock) were discovered on September 24th, we knew we had to act fast in order to protect our customers. These vulnerabilities had the potential to negatively impact thousands of our customers, exposing their servers to dangerous activity. Once our Heroic Support® team sprang into action, we were able to automatically update the vast majority of our customers’ servers before they even knew the Bash exploit existed and, in the end, successfully protected all of our affected customers.

Bash, or the GNU Bourne-Again Shell, is a Unix command line shell run by default on most Linux servers. The Shellshock vulnerabilities discovered in Bash were particularly dangerous because they allowed for remote code execution and many other types of command-line based attacks. The fix for this exploit was a patch that we were able to proactively implement for most of our affected customers. We immediately updated mirrors to ensure that the CentOS patch for this vulnerability would install upon each server’s next scheduled update. As an additional precaution, we also proactively updated our ModSecurity rules according to the recommendations from Red Hat.

Some users, however, remained vulnerable dependent upon update settings or other unforeseen intervening factors. The few customers that could not be automatically updated due to outdated software on their server were notified immediately of the steps they should take to protect themselves. Through a series of email notifications, Knowledge Base articles and tutorials, as well as passive updates on our website, we were able to reach out to all of our customers and proactively update their servers.

If you are still in need of assistance with your server, or simply have more questions regarding the Bash Vulnerabilities, we can help. Check out our Knowledge Base tutorials or contact our Heroic Support® for more information.

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KB Weekly Wrap-Up 9-26-14
Filed under: How To,Knowledge Base,News  September 26, 2014

Knowledge Base Weekly Wrap-Up 9-26-14 - Bash VulnerabilitiesIf you’re running a Linux server, you’ll want to head over to our Knowledge Base this week for some important information regarding the Bash vulnerability found on September 24th. This vulnerability exploits Bash, a Unix command-line shell run by default on most Linux servers, and allows for remote code execution and many types of command-line based attacks. Check out our recent posts related to this vulnerability for more information:

Don’t see what you need to know? Contact our Heroic Support® team and we’ll help!

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Privately Owned Data Centers Provide Better Uptime
Filed under: Heroic Support,News  September 24, 2014

Liquid Web's Privately Owned Data CentersOwning rather than leasing our core data centers allows us to have control over every possible factor of our operating environment, from something as simple as who can access the data center to the more complex decisions of what type of equipment to use. We know our customers can’t afford downtime, and it is our wholly-owned data centers that helped us achieve 99.995% uptime in 2013. Within each of our privately-owned data centers, we have carefully engineered our cooling, power, and networking systems to create an environment ideal for fast, secure and reliable server performance. In short, by owning our data centers not only can we provide the most reliable hosting and unparalleled uptime to our customers, but we are also better prepared to handle any issues when they do occur.

  • Maintaining a Secure Environment

    Keeping your data secure is one of our biggest priorities. Owning our data centers allows us to control who has access to the facility where your sensitive data is stored. We restrict access to authorized employees only. In addition, we maintain an on-site security staff who not only monitor our security footage, but also patrol all of our buildings.

  • Custom Designed Power, Cooling, & Networking Systems

    Each of our power, networking, and cooling systems were custom designed to provide the best performance, eliminating unwanted downtime at all costs. Our high level of control over the design and setup of these systems, enables us to control the timing and duration of maintenance windows, easily retrofit or make improvements, and provides fast access if emergency maintenance is needed. We focus on redundancy in each of our power, cooling and networking systems:

    1. Power:

      To ensure your hosting operations are always online, our N+1 power systems have fault tolerance built into every layer and are supported by multiple emergency generators waiting on standby.

    2. Cooling:

      With our redundant cooling units, we are able to precisely regulate both the temperature and humidity in each data center for optimal performance.

    3. Networking:

      Our data centers have redundant fiber lines from our Tier-1 premium bandwidth providers in addition to redundant equipment, such as switches and routers. Focusing on redundancy throughout the system allows it to rapidly self heal failures without interrupting your connectivity.

  • Utilizing Space for On-Site Support

    When we build a data center, we always include significant space for on-site support staff. Not only does it make logistical sense for us to share the space in that manner, but most importantly it provides our Heroic Support® employees with instant access to the servers they are working on, letting them solve your issues that much faster. With our support technicians in the same building as your server, you can experience fast server setups, 30 minute hardware replacement guarantees, as well as equally fast and effective diagnostics.

  • Dependable, Long-Term Facility

    At Liquid Web, we’re in our buildings for the long haul, and that means your server is too. Your server will never need to be moved to a new facility because of lease complications. Because we own our data centers, your server will stay right where it was put.

Every decision when designing, building, and adding servers to our data centers is made with one goal in mind – providing reliable web hosting and unparalleled uptime to our customers in a secure and stable environment. Heroic Support® isn’t limited to our support staff, it starts at the foundation of our company – and the very foundation of our data centers. Our privately-owned, custom-designed, secure buildings ensure you receive the best and most reliable performance possible – and don’t have to deal with unwanted downtime.

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Knowledge Base Weekly Wrap-Up 9-19-14
Filed under: How To,Knowledge Base  September 19, 2014

Knowledge Base Weekly Wrap U 9-19-14
Have you read any of the recent technical how-to’s over at our Knowledge Base? CentOS 7, Ubuntu, vsftpd, ProFTPD, and phpMyAdmin are all hot topics in this week’s KB Weekly Wrap-Up. Read more about them below, and head on over to the Knowledge Base to find the answers to all your other burning technical questions.

Our Knowledge Base is chock full of articles like these – and more! – to help you with any questions you might have. Don’t see what you need to know? Contact our Heroic Support® team and we’ll help.

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Press Release: Liquid Web Named to Fastest Growing Companies in the United States for Eighth Straight Year
Filed under: News,Press Releases  September 18, 2014

LANSING, MI — Liquid Web, Inc., a rapidly growing web hosting provider with locations in Michigan, Arizona, and Amsterdam, added an 8th consecutive year to its run as one of INC. Magazine’s 5,000 fastest growing private companies headquartered in the United States. Companies making the list for 5 or more consecutive years are recognized on the “INC Honor Roll” and this is Liquid Web’s fourth straight year for Honor Roll recognition. Only 40 companies nationally (of 5000) have been on the INC5000 more times than Liquid Web, Inc.

2014 Award: http://www.liquidweb.com/blog/index.php/eight-years-counting-on-inc5000s-fastest-growing-companies/

Liquid Web Founder and CEO, Matthew Hill, comments on his company’s eighth consecutive selection to the INC. Magazine 5000:
“Looking at the list of companies that have grown at a rate commensurate to those who have qualified for the INC5000 list 8 years in a row, I see many great examples of consistent, high-level innovation. To be included in that group illustrates the amount of time, care and effort each and every Liquid Web team member has dedicated to keeping our service remarkable and relevant.”

The list, which takes into account each company’s industry, revenue, number of employees and location, is based on percentage of revenue growth over the previous three-year period. Since Liquid Web’s first inclusion on INC. Magazine’s celebrated list eight years ago, the company has experienced a 368% growth rate. As one of the State of Michigan’s top employers, it has also amplified its workforce at a similar rate to service its globally expanding client base.

Also See: http://www.liquidweb.com/blog/index.php/supporting-innovation-through-incubator-programs/

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Liquid Web Inc. is a privately held, managed web hosting company founded in 1997. The company owns and operates three data center facilities located in Lansing, Michigan in addition to having a software development office and a data center in metropolitan Phoenix, Arizona. In 2014, the company also launched development space in Ann Arbor, Michigan as well as extending hosting operations to Europe (attaining space in Amsterdam, NL). It has established itself as a leader in the professional web hosting market with an unwavering dedication to providing the best hosting products customer service available. With a client-base that spans beyond 120 countries, the company has assembled a world class Heroic Support staff and a proactive Sonar Server Monitoring team, professionally educated and easily accessible 24 hours a day, 7 days a week. The rapidly expanding web host has been recognized amongst INC Magazine’s 5000 Fastest Growing Companies for eight consecutive years, beginning in 2007.
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Eight Years & Counting on INC5000′s Fastest Growing Companies
Filed under: News  September 17, 2014

Liquid Web Growth Prompts 8 Years on INC. 5000 List
Are you ready to celebrate with us? We’re announcing our our eighth consecutive mention on INC. Magazine’s list of the 5,000 fastest growing, privately-owned U.S. companies – and we’re beyond excited! We’re proud of the continued growth that has earned us a spot on this prestigious list. It has been our steady growth over the years that has helped us achieve the most important aspect of our business: Heroic Support®.

The INC5000 list functions as a barometer of the current leaders in US industry. It takes into account each company’s industry, revenue, number of employees, and location. The list is also based on a percentage of revenue growth over the previous three-year period. Liquid Web is not only included on this list, but is also on the “INC Honor Roll,” which recognizes companies who’ve made the list for five or more consecutive years. Of all 5,000 companies on this list, only 40 have been on the list more times than Liquid Web. Liquid Web Founder and CEO, Matthew Hill, is particularly proud of this latest accomplishment.

“Looking at the list of companies that have grown at a rate commensurate to those who have qualified for the INC5000 list 8 years in a row, I see many great examples of consistent, high-level innovation,” Hill said. “To be included in that group illustrates the amount of time, care and effort each and every Liquid Web team member has dedicated to keeping our service remarkable and relevant.”

Our outstanding service and globally expanding client base is supported by a constant influx of new employees each month. Adding around 10 new heroes to our team every month has allowed us to continuously expand our offerings and increase our technical know-how. In fact, since our first inclusion on INC. Magazine’s list eight years ago, we have experienced a 368% growth.

Have no doubt, we aren’t planning on slowing down anytime soon. We are always looking to hire talented professionals willing to work hard for our customers. If you’re interested in a work environment that takes care of you along with our customers, we might just have a position for you.

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Storm Block Storage Provides Increased Performance & Value
Filed under: Products  September 16, 2014

Liquid Web Storm Block StorageAfter hearing our customers express a desire for a reliable and redundant block storage solution, we set out to engineer a solution versatile enough for any project. What emerged was SBS (Storm Block Storage): cost-effective storage volumes that are completely separate from your hosting environment and can be unlocked in just a few clicks. With the freedom to scale all the way up to 15 TB, Storm Block Storage is capable of rocketing any project into the realm of high performance and added redundancy.

Benefits of Storm Block Storage:

  • Grow up to 15 TB in Seconds
  • Create & Destroy Storage as Needed
  • Attach & Detach Storage Volumes from Servers
  • Choose the Exact Size You Require
  • Highly Available & Redundant Storage
  • Create Storage Volumes up to 15 TB
  • Connect to One or More Servers
  • Instantly Provision Storage
  • Persistent Data Availability
  • Independent Storage for Custom Scalability
  • Off-server Backup Capability
  • Segregated Environments for Development
  • No Bandwidth or IOPs Charges for SBS

Taking cues from our customers’ successes and failures with previously launched block storage products, we engineered SBS across a distributed platform. This provides a superior user experience when utilizing nearly any block storage application by allowing for consistent I/O throughput. In addition to improved performance, SBS users will also save time and resources by not having to RAID together volumes to achieve peak functionality. Additionally, SBS delivers unrivaled peace of mind in the event of failure as your storage volume can be attached to a new server immediately without having to wait for recovery or data to copy to the new server.

Storm Block Storage can be employed to…

…serve as independent storage for custom scalability.
…provide an additional backup option for projects where you cannot afford to lose data.
…segregate environments for development.
…provide a litany of additional benefits unique to how you choose to use it.

How will you use Storm Block Storage? Let us know!




KB Weekly Wrap-Up 9-12-14
Filed under: How To,Knowledge Base  September 12, 2014

Knowledge Base Weekly Wrap-Up 9-12-14SSL Certificates, phpMyAdmin and PostgreSQL are just a few of the many, many topics we discuss in our Knowledge Base. In case you haven’t checked in recently, you can see a few of our recent posts here in our weekly wrap-up:

Don’t see what you need to know? Check out the rest of our articles on the Knowledge Base, or contact our Heroic Support® team and we’ll help.




Ten Ways Databases Run Your Life
Filed under: Industry Insights,News,Products  September 10, 2014

You might not realize it, but databases are everywhere. Whether or not you know very much about them, or even care to, their effect on our daily lives is extensive. From weather applications to the movies you watch online, databases are responsible for many of the services we utilize daily. To help illustrate some of the ways in which databases enhance your day-to-day life, we have collected a few of the more prominent examples below. If you have other examples, feel free to share them in the comments section below.

  1. Online Television Streaming

    Any online streaming service, such as Hulu or Netflix, uses databases to generate a list of TV shows and movies to watch, track an individual’s show preferences, and provide a list of recommended viewing. The power required to analyze such an enormous amount of data is done through highly-specialized database management technology, such as Cassandra. In fact, Hulu has recently been relying heavily Cassandra.

  2. Social Gaming

    Gaming done across social networks is extremely data intensive. Gathering individual player information from around the globe and serving it to players on demand requires a high availability database software. One example is the popular Game of Thrones Ascent, a free role playing game launched by Disruptor Beam and based on the hit HBO series, Game of Thrones. Their Percona Server-based database solution helps eliminates data bottlenecks during high-usage periods.

  3. Personal Cloud Storage

    If you save photos or documents to your smartphone or tablet, it’s likely your data is stored in “the cloud,” a large, central storage environment with a small portion dedicated just to you. Syncing this data across your devices requires powerful databases able to call up your data at a moment’s notice, wherever you are.

  4. Sports

    Fan participation in national sports doesn’t just utilize the power of the database, it depends upon it. From fantasy football leagues to March Madness brackets, they all depend on huge databases full of player statistics, game performances, injury reports, and more, all calculating the odds of a win on a weekly basis.

  5. Finances

    From the stock market to your local bank, databases are abundant across the financial world. Tracking the vast amount of information behind the world’s daily transactions, not to mention the financial models that analyze that data to predict future activity, requires extremely powerful databases.

  6. Government Organizations

    Government organizations around the world are constantly collecting data for research, defense, legislation, and humanitarianism purposes, to name a few. This data is collected, stored and analyzed using powerful and far-reaching database services.

  7. Social Media

    Every social media platform stores reams of user information in databases used to recommend friends, businesses, products, and topics to the end user. This cross-referencing of data is immensely complex and uses highly reliable and capable database software, including for example, MySQL which is used in Facebook data centers.

  8. ECommerce

    Any online organization that sells its products or services uses databases to organize their products, pricing information, user purchase history and then recommend other potential products to customers. This data is stored in highly secure databases, protected by the standards set through PCI Compliance.

  9. Healthcare

    Doctor’s offices and healthcare organizations, among others, store extensive amounts of patient data for easy accessibility. The databases behind this collection of information are not only large and complex, but are also secure and protected by HIPAA Compliance standards. Healthcare.gov relies on a NoSQL database to manage their health insurance information. Cassandra is one such example of a NoSQL database software.

  10. Weather

    Predicting the weather across the globe is incredibly complex and depends on a myriad of factors, all gathered, stored and analyzed within databases, ready to deliver today’s weather to your local TV station or smartphone app. The Weather Company, for example, takes in over 20 terabytes of data per day. The company has used a number of databases to support this data, including MySQL, Microsoft SQL Server, Cassandra, and more.

As is made even more apparent by the list above, databases are as unavoidable in daily life as they are necessary. Of course, there are many types of software that run and support the numerous databases in our lives. Liquid Web offers a number of these database services, allowing us to take your needs into account and provide you with a custom hosting plan that meets your requirements. If you need help deciding which database solution is best for you, let us know – we’d be happy to help.




KB Weekly Wrap Up 9-5-14
Filed under: How To,Knowledge Base,News  September 5, 2014

Liquid Web Knowledge Base Weekly Wrap Up 9-5-14
Our Knowledge Base is constantly being updated with new and helpful how-to articles. If you have a question about your hosting environment, than the Knowledge Base is the perfect place to go for the answer. In case you missed any of our recent posts, you can check them out here in our weekly wrap-up:

Don’t see what you need to know? Check out the rest of our articles on the Knowledge Base, or contact our Heroic Support® team and we’ll help.




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